Privacy, Terms & Conditions

PRIVACY & COOKIE POLICY

Effective Date: 20th December 2017

  1. Who are we?
    • We are Origin WHB Ltd trading as W=Hb2. You can contact us at customerservice@whb2.co.uk. Other contact details are on our website.
  1. What’s the point of this policy?
    • It tells you what to expect when we collect your personal information. Please only use our service if you are completely happy with this policy.
    • Generally, the policy covers only information provided to us. If you give personal information to other people, such as payment providers or other websites, please check their privacy policies.
  1. Might the policy change?
    • Please check whenever you visit our website. We will assume you agree to the new version of the policy if you use the site after its effective date.
  1. Why do we need the information?
    • To provide you with our goods in line with our contract with you and/or for other purposes (such as marketing) if you agree.
  1. What do we collect?
    • Information which you upload to our service us or otherwise give us such as your name, contact details.
    • Automated information such as the internet protocol (IP) address used to connect your device to the internet, connection information such as browser type and version, information about your device including device-type and device identifier, operating system and platform, mobile network data, a unique reference number linked to the data you enter on our system, login details, clickstream data, details of your activity with date / time stamps including pages you visited and your searches / transactions.
  1. What about cookies?
    • We and/or third parties use cookies and other tracking technologies on our website. A cookie is an identifier (a small file of letters and numbers) that is sent to your computer. Our website’s functionality will be limited if you configure your browser to reject cookies.
    • Cookies are widely used to make websites work, or work more efficiently, as well as to provide information to the website owner or others. Session cookies are temporary cookies that remain in the cookie file of your browser only until your browser is closed. They allow websites to link your actions during a browser session. Persistent cookies stay in the cookie file of your browser for longer (how long will depend on the lifetime of the specific cookie). For further information on cookies, including how to use your browser to block them and how to delete cookies already stored on your device, visit: allaboutcookies.org.
    • The following kinds of cookies may be used on this website:
      1. Session cookies: These enable us to keep track of your movement from page to page and store your selections so you do not get asked repeatedly for the same information. They allow you to proceed through many pages of the site quickly and easily without having to authenticate or reprocess each new area you visit. For example, a session cookie remembers your shopping cart selection so you will have the items you selected when you are ready to check out.
      2. Google cookies: Persistent cookies (up to four years we believe) are set in connection with the following Google services on our site and these cookies may involve certain non-personally identifying information being sent to Google:
        • Google Analytics (“GA”): We use cookies to recognise and count the number of website visitors as well as providing other information about the visit such as duration, route through the website and what sites the visitor came from. This information helps us to improve the way our website works, for example by making sure users find what they need easily. You can specifically opt out of GA here. See below for other opt out routes.
        • GA Advertising Features: We may use the following GA Advertising Features: Remarketing with GA / Google Display Network Impression Reporting / GA Demographics and Interest Reporting / Integrated services that require GA to collect data via advertising cookies and anonymous identifiers. These features involve GA collecting data via Google or other advertising cookies including for display of ads which may be of interest based on your visits to this and other sites. You can specifically opt out of GA here. You can opt of GA Advertising Features at networkadvertising.org/choices. See below for other opt out routes.
        • More information and opt out: Click here for Google’s privacy policy and here for more information about the kinds of cookies placed by Google. Click here for information about how Google uses data from its partners’ sites or apps as well as different ways to opt out of Google cookies.
      3. Third party advertising cookies: Cookies are placed by third party advertisers and/or internet advertising companies who fill ad space on our website (including Facebook). The third parties may use persistent cookies and other similar technologies (known as action tags, single pixel gifs and web beacons) to assess information about your visits to this and other sites.  This is so they can track the effectiveness of their campaigns (including whether these advertisements are clicked on or viewed by users and later purchases by such users), avoid showing you the same advertisement repeatedly and display advertisements on this and other sites tailored to your preferences. We do not have any access to or control over these third party technologies. If you would like more information about these practices and to know your choices about not having this information used by certain of these companies, please visit youronlinechoices.com, www.networkadvertising.org/choices and/or www.aboutads.info/choices. Please contact the third parties directly for more information about their privacy practices.
      4. Social media cookies: We may use various social media and other third party features on our website including the “Like” button from Facebook, follow button from Twitter), Plus +1 button from Google, Pin It button from Pinterest, share / follow button from LinkedIn, embed button from YouTube. These features may involve the relevant companies using cookies or linking your visit with cookies previously placed by them on your computer in order for them to collect information relating to your visit to our website or your interaction with their services or otherwise. Click the links shown above for further information about the specific features and those companies’ cookie / privacy practices generally as well as to opt out where this is possible.
      5. Cookie-warning cookie: This cookie takes note of whether you are happy to accept cookies on this website based on your response to the message which appeared when you first visited the website. This persistent cookie will remember your preference for up to 30 days.
    • By continuing to use our website, having seen our cookie notice, we assume that you consent to use of the cookies outlined above. 
  1. What do we do with personal information?
    • Provide our service, e.g. send service messages, process payments, fulfil orders.
    • Send you marketing messages, if you have given permission. You can withdraw permission at any time as explained on our service or by emailing us at the above email address.
    • Use it to recognise you when you visit or return to our service to track anonymised traffic and usage patterns, prevent or detect fraud or abuses and help us improve our service.
  1. How long do we keep it?
    • Generally, for six years after your account is closed – to help deal with any disputes. That timeframe may vary if we are legally required to keep information for a particular period. We will keep your information which we use for marketing until you tell us that you no longer wish to receive marketing messages.
  1. To whom do we send or make available your personal information?
    • To other people who supply us with a service, e.g. couriers (to enable delivery of goods), e-commerce platform providers, website hosts, content delivery networks and businesses which help us send communications or monitor our website.
    • To Mailchimp, who we use to send emails. Please see their privacy policy for more information.
    • To other users of our service, if you include personal information in a testimonial, review or other public action on our service.
    • To the relevant authorities or complainants, if we think the personal information breaches our terms and conditions, or it is necessary to protect us or others, or that a criminal act may have been committed, or we are required to do so by law or appropriate authority.
    • To potential buyers so far as reasonably necessary, in the case of an actual or proposed (including negotiations for a) sale or merger or business combination involving all or the relevant part of our business.
  1. What happens to your payment details?
    • These go direct to our payment partners. We do not receive such information. To ensure your details are not being used without consent, our payment partners may send your personal information to relevant third parties including credit reference and fraud prevention agencies, who may keep a record of that information.
  1. Do we send your information outside the European Union?
    • Your personal information which we collect is stored on servers located within the EU and is not transferred to any third countries except for the following.
    • Your personal data is transferred to the US by Mailchimp, which is certified under the EU-US Privacy Shield Framework. This provides certain safeguards in relation to the handling of your personal data. See here for more information.
  1. What rights do you have?
    • To ask us for access to your personal information, to rectify it if there are mistakes, to delete or restrict or object to its use in certain circumstances or to “data portability”. (Some of these rights may not yet have come into effect.)
    • If you have a complaint about how we are dealing with your personal information, please contact us via the email address above. If you are not happy with our response or think we are not handling your personal information in accordance with the law, you can complain to the Information Commissioner’s Office (ICO).
    • For more information about your rights, visit the ICO’s website: www.ico.org.uk.

 

WEBSITE TERMS OF USE

Effective Date: 20th December 2017

  1. Introduction
    • This website is owned and operated by Origin WHB Ltd trading as W=Hb2. Our company information is at the end of this document.
    • Please read these terms and conditions carefully. They replace any previous versions. Please print or save these terms for future use as we cannot guarantee that they will remain accessible on our website in future. These terms and conditions are available in the English language only.
    • These terms and conditions apply to use of our website. The sale of goods via our website is subject to separate terms and conditions.
  1. Changes to the terms and conditions
    • We may change these terms and conditions by posting the revised version on our website at any time. Please check our website from time to time. You will be bound by the revised agreement if you continue to use our website following the effective date shown.
  1. Acceptable use policy
    • You agree that you will not in connection with our website:
      • breach any applicable law, regulation or code of conduct or infringe any intellectual property or other rights of others;
      • publish or send any information (including links or references to other content), or otherwise behave in a manner, which:
        1. is unlawful, defamatory, threatening, harassing, invasive of privacy, offensive, vulgar, racist, hateful, discriminatory, obscene, pornographic, sexually suggestive, promoting of self-harm, misleading, abusive or deceptive;
        2. infringes any intellectual property or other rights of others;
        3. involves phishing or scamming or similar; or
        4. we otherwise reasonably consider to be inappropriate;
      • publish or send any information which involves revealing any personal data of another person (i.e. information enabling someone to be identified or contacted) unless that person is 18 years or over and you have obtained that person’s explicit written consent or you are the parent/guardian of such person;
      • impersonate any person or entity for the purpose of misleading others;
      • sell access to our website;
      • use our website to provide a similar service to third parties or otherwise with a view to competing with us;
      • sell advertising, sponsorship or promotions on or in connection with content except where explicitly authorized by us;
      • use our website for junk mail, spam, pyramid or similar or fraudulent schemes;
      • do anything which may have the effect of disrupting our website including worms, viruses, software bombs or mass mailings;
      • do anything which may negatively affect other users’ enjoyment of our website;
      • gain unauthorised access to any part of our website or equipment used to provide our website;
      • use any automated means to interact with our systems excluding public search engines; or
      • attempt, encourage or assist any of the above.
  1. Content
    • You acknowledge that any information published or sent on or via our service by other users is the sole responsibility of the person from whom such content originated and we are not responsible for it.
    • We cannot guarantee that any general information that we may make available on our website is accurate or up to date. You rely on it at your own risk.
    • If you post a testimonial, review, rating or comment (“Review”) you promise that you have no personal or business relationship with the entity, product or service being reviewed, that you have not been offered any incentive on behalf of the entity being reviewed to write the Review, that you are not a competitor of the entity concerned and that the Review is your independent, honest, genuine opinion.
    • We reserve the right without notice or refund to suspend, alter, remove or delete content or to disclose to the relevant authorities or to a complainant any content or behaviour if it is the subject of complaint or where we have reason to believe that it breaches our terms and conditions, or that such steps are necessary to protect us or others, or that a criminal act has been committed, or if we are required to do so by law or appropriate authority.
  1. Third party websites / advertising / services
    • We may link to third party websites which may be of interest to you and/or include third party advertising on our site and/or use third party-provided services on our site. We do not recommend or endorse, nor are we legally responsible for, those sites or services. You use such third party sites or services at your own risk.
  1. Privacy
    • You acknowledge and agree that we may process your personal data in accordance with the terms of our privacy and cookies policy which is subject to change from time to time.
  1. Functioning of our website
    • We do not guarantee that our website will be uninterrupted or error-free and we are not responsible for any losses arising from such errors or interruptions. We are entitled, without notice and without liability, to suspend the website for repair, maintenance, improvement or other technical reason and to make changes to our website.
  1. Your account
    • If we permit you to create an account on our website, this is for your personal use only and is non-transferable. You must not authorise or permit any other person to use your account. You must take reasonable care to protect and keep confidential your password and other account or identity information. You must notify us immediately of any apparent breach of security such as loss, theft, misuse or unauthorised disclosure or use of a password. You are responsible for third parties who use your account or identity (unless and to the extent that we are at fault).
    • We are entitled at any time for any reason and with or without notice to terminate your account on our site including deletion of all data contained therein.
  1. Intellectual property rights
    • All intellectual property rights in connection with our site are owned by us or our suppliers, partners or other users. For the purposes of your personal use only, you may view such material on your screen and print a single copy. You may not otherwise use, sublicense, retrieve, display, modify, copy, print, sell, distribute, download, hire, reverse engineer (unless permitted by applicable law) or create extracts of, or derivative works from, such material without our specific prior written consent.
    • Just to be clear – you must not collect, scrape, harvest, frame or deep-link to any information on our website without our specific prior written consent.
    • You license (i.e. permit) us to use your content both on our own website and also, for marketing purposes, on other channels including different websites, social media and emails.
  1. Liability
    • Nothing in this agreement in any way limits or excludes our liability for negligence causing death or personal injury or for fraudulent misrepresentation or for anything which may not legally be excluded or limited. In this section, any reference to us includes our employees and agents.
    • We shall not be liable for any loss or damage caused by us or our employees or agents in circumstances where:
      • there is no breach of a legal duty owed to you by us or by any of our employees or agents;
      • such loss or damage was not reasonably foreseeable (meaning it was not an obvious consequence of our breach or not contemplated by you and us at the time we entered into this contract);
      • such loss or damage is caused by you, for example by not complying with this agreement; or
      • such loss or damage relates to a business of yours.
    • You will be liable for any reasonably foreseeable loss or damage we suffer arising from your breach of this agreement or misuse of our website (subject of course to our obligation to mitigate any losses).
  1. English law
    • These terms and conditions shall be governed by English law and any disputes will be decided only by the courts of the United Kingdom.
  1. General
    • We may send all notices under this agreement by email to the most recent email address you have supplied to us (unless otherwise stated in this agreement). Headings used in this agreement are for information and not binding. Any failure by either party to exercise or enforce any right or provision of this agreement does not mean this is a “waiver” (i.e. that it cannot be enforced later). If any part of this agreement is ineffective or unenforceable for any reason, the rest of the agreement shall continue to apply. We may transfer this agreement to a third party but this will not affect your rights or obligations. A person who is not a party to this agreement shall have no rights to enforce this agreement except insofar as expressly stated otherwise.
  1. Complaints
    • If you have any complaints, please contact us via the contact details shown below.
  1. Company information
    • Company name: Origin WHB Ltd
    • Trading name: W=Hb2
    • Country of incorporation: England and Wales.
    • Registered number: 10192476
    • Registered office and trading address: 29th Floor, One Canada Square, Canary Wharf, London, England, E14 5DY
    • Other contact information: See our website.
    • VAT number: GB275216306

 

SALES TERMS & CONDITIONS

Effective Date: 20th December 2017

  1. Introduction
    • This website is owned and operated by Origin WHB Ltd trading as W=Hb2. Our company information is at the end of this document.
    • Please read these terms and conditions carefully. They apply when you buy any goods via this site. (There are separate terms which apply to your use of our site.) Please print or save these terms for future use as we will not keep a file copy specifically for the transaction with you and we cannot guarantee that they will remain accessible on our website in future. These terms and conditions are available in the English language only.
    • We are legally required to remind you that we are under a legal duty to supply goods that are in conformity with the contract. Furthermore, nothing below affects your’ legal rights in relation to goods that are not in conformity with the contract, whether because they are faulty, not as described or otherwise. You can get advice about your legal rights from your local Trading Standards office or Citizens’ Advice Bureau.
    • You are not allowed to buy any goods via this site if you are under 18 years of age.
    • We may change these terms and conditions at any time. Please check them carefully as they will apply to anything you buy after the effective date shown at the top.
  1. Minor variations
    • You accept that the labelling or packaging of the goods you receive may differ from the images of these which you see on our site.
  1. Your order
    • Your order is an offer to buy from us.
    • You place your order by using the ordering process on our site. This involves selecting the goods, placing them in the shopping cart and transmitting the order to us by clicking on the “Pay Now” button. This process permits you to check and amend any mistakes before making an order by using the change function and/or the internet browser back button.
    • You must ensure that your order and any other information you supply to us is correct and tell us immediately us if there are any changes.
    • We accept your offer and there is a binding legal contract when we send you a confirmation email. However, we are not obliged to supply any goods which are unavailable, even if we have accepted your offer. If any goods are unavailable, we will notify you of the unavailability as soon as possible and will arrange for a full refund if you have been charged.
  1. Payment and price
    • Payment is in advance by the means stated in our FAQs. We are entitled not to send off the goods until we have received full payment in cleared funds.
    • Our prices may change from time to time. The price for the goods you order is as stated on our site at the time you send us your order. VAT or sales tax is included in any price shown.
    • Delivery costs are charged extra at the rate shown on our site at the time you place your order. These will depend on the delivery method chosen. NB Our charges do not include customs or import duties which may be applied to your order by the relevant authorities. We have no control of these and it is your separate responsibility to pay for them. We recommend that you check with your local customs office in advance.
    • If we have mis-priced any item by mistake, we are not obliged to supply the item at that price provided we tell you before we send it off. If we do, then you can decide if you want to order the item at the right price but, if you do not, we will provide a full refund of any payments already made.
    • You must contact us immediately with full details if you dispute any payment.
    • If any amount due to us is unpaid, or unjustifiably charged back, we may cancel this agreement on written notice (including email).
  1. Discount codes
    • We may offer discount codes from time to time. All discount codes refer to the price excluding delivery charges. Such codes may only be applied to purchases made through the account in respect of which the discount code was offered and registered and are not transferrable or redeemable for cash. Unless otherwise stated: codes (1) are only available for future new orders placed online; (2) cannot be used retrospectively; (3) can only be redeemed once per customer; and (4) expire after 12 months. You cannot use more than one discount code per transaction unless we state otherwise; if we do so, the order in which the codes are to be applied is in our sole discretion.
    • We reserve the right to reject any discount code if we consider that it is being used in breach of these terms. Discount codes are subject to any additional specific terms and conditions which are specified at the point of issue. We reserve the right to discontinue or otherwise modify any discount codes at any time without prior notice.
  1. Right to cancel (“cooling off”)
    • If you live in the “European Economic Area”, you have the right to cancel this contract subject to the provisions set out below. This right is not affected by any separate returns policy on our website.
    • You lose the right to cancel contracts for the supply of sealed goods which are not suitable for return due to health protection or hygiene reasons, if they become unsealed after delivery.
    • If you do have the right to cancel, the following instructions apply:
    • Right to cancel
    • You have the right to cancel this contract within 14 days without giving any reason.
    • The cancellation period will expire after 14 days from the day:
      1. on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the goods; or
      2. in the case of multiple goods ordered by you in one order and delivered separately: on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the last good.
    • To exercise the right to cancel, you must inform us Origin WHB Ltd of 29th Floor, One Canada Square, Canary Wharf, London, England, E14 5DY, email address customerservice@whb2.co.uk of your decision to cancel this contract by a clear statement (e.g. a letter sent by post or e-mail). You may use the model cancellation form at the end of this document but it is not obligatory.
    • To meet the cancellation deadline, it is sufficient for you to send your communication concerning your exercise of the right to cancel before the cancellation period has expired.
    • Effects of cancellation
    • If you cancel this contract, we will reimburse to you all payments received from you, including the costs of delivery (except for the supplementary costs arising if you chose a type of delivery other than the least expensive type of standard delivery offered by us).
    • We may make a deduction from the reimbursement for loss in value of any goods supplied, if the loss is the result of unnecessary handling by you.
    • We will make the reimbursement without undue delay, and not later than:
      1. 14 days after the day we receive back from you any goods supplied, or
      2. (if earlier) 14 days after the day you provide evidence that you have returned the goods.
    • We will make the reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of the reimbursement. We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest.
    • You shall send back the goods or hand them over to our distribution centre at Origin WHB Ltd, c/o Diamond Logistics, Unit 3C, Henley Business Park, Pirbright Road, Normandy, Guildford, Surrey GU3 2DX without undue delay and in any event not later than 14 days from the day on which you communicate your cancellation of the contract to us. The deadline is met if you send back the goods before the period of 14 days has expired.
    • You will bear the direct cost of returning the goods (unless you use Collect+).
    • You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods.
  1. Delivery
    • Delivery will be complete when we deliver to the address which you specify when ordering. We may deliver different parts of your order on different dates.
    • Delivery is only to the countries we specify and is otherwise subject to any restrictions in our FAQ. We reserve the right to cancel any order from a country to which we do not deliver (even if there is a binding contract).
    • Unless otherwise stated, delivery dates given on our website are estimates only. We have no liability for any losses arising from delay in delivery to the extent that this is due to circumstances beyond our reasonable control and where we could not have taken reasonable steps to deal with the delay.
    • If you receive notification of an unsuccessful attempted delivery, it is your responsibility to use the details provided to contact the delivery company to arrange re-delivery. If nobody is available to receive the goods, we reserve the right to leave them at the doorstep, hall or reception as available, or with a neighbour.
  1. Liability
    • Nothing in this agreement in any way limits or excludes our liability for negligence causing death or personal injury or for fraud or fraudulent misrepresentation or for anything which may not legally be excluded or limited. In this section, any reference to us includes our employees and agents.
    • We are not responsible for any loss or damage caused by us or our employees or agents in circumstances where:
      1. there is no breach of a legal duty owed to you by us or by any of our employees or agents;
      2. such loss or damage was not reasonably foreseeable (meaning it was not an obvious consequence of our breach or not contemplated by you and us at the time we entered into this contract);
      3. such loss or damage is caused by you, for example by not complying with this agreement; or
      4. such loss or damage relates to a business (as we do not intend for goods bought by consumers to be used for business).
    • You will be responsible to us for any reasonably foreseeable loss or damage we suffer arising from your breach of this agreement (subject of course to our obligation to mitigate any losses).
  1. Events outside our control
    • We are not liable for failure to perform or delay in performing any obligation under this agreement if the failure or delay is caused by any circumstances beyond our reasonable control including third party telecommunication failures.
  1. Privacy
    • You acknowledge and agree that we may process your personal data in accordance with the terms of our privacy and cookies policy which is subject to change from time to time.
  1. English law
    • These terms and conditions shall be governed by English law and any disputes will be decided only by the courts of the United Kingdom. You may be entitled to use an EU online dispute resolution service to assist with any contractual dispute you may have with us. This service can be found at http://ec.europa.eu/consumers/odr/. Our email address is customerservice@whb2.co.uk.
  1. General
    • We may send all notices under this agreement by email to the most recent email address you have supplied to us (unless otherwise stated in this agreement). Headings used in this agreement are for information and not binding. Any failure by either party to exercise or enforce any right or provision of this agreement does not mean this is a “waiver” (i.e. that it cannot be enforced later). If any part of this agreement is ineffective or unenforceable for any reason, the rest of the agreement shall continue to apply. We may transfer this agreement to a third party but this will not affect your rights or obligations. A person who is not a party to this agreement shall have no rights to enforce this agreement except insofar as expressly stated otherwise.
  1. Complaints
    • If you have any complaints, please contact us via the contact details shown below.
  1. Company information
    • Company name: Origin WHB Ltd
    • Trading name: W=Hb2
    • Country of incorporation: England and Wales.
    • Registered number: 10192476
    • Registered office and trading address: 29th Floor, One Canada Square, Canary Wharf, London, England, E14 5DY
    • Other contact information: See our website.
    • VAT number: GB275216306


MODEL CANCELLATION FORM

Complete and return this form only if you wish to cancel the contract:

 

— To Origin WHB Ltd of 29th Floor, One Canada Square, Canary Wharf, London, England, E14 5DY, email address customerservice@whb2.co.uk:

— I/We [*] hereby give notice that I/We [*] cancel my/our [*] contract of sale of the following goods [*]/ for the supply of the following service [*],

— Ordered on [*]/received on [*],

— Name of consumer(s),

— Address of consumer(s),

— Signature of consumer(s) (only if this form is notified on paper),

— Date

 

[*] Delete as appropriate